Bet9ja stands as a symbol of a smooth, efficient, and rewarding gaming experience! Operating under the lawful governance of KC Gaming Networks Limited, Bet9ja shop is duly licensed by the Lagos State Lotteries Board and the State of Osun, authorizing its legal operations across all Nigerian states where sports betting is permitted. The company amalgamates the zenith of European and African best practices. With its technology centre located in Europe, it guarantees top-notch system reliability and uncompromising security for all your transactions. Simultaneously, its customer service hub, based in Lagos, establishes exemplary customer satisfaction standards throughout Nigeria.
At KC Gaming Networks Limited, known as "Bet9ja," we are committed to safeguarding your privacy and handling your data with the utmost care and respect. This Privacy Policy outlines how we collect and process your personal information when you use our website (referred to as the "site"), mobile application (referred to as the "app"), and the online account you create with us (referred to as the "Account"). These services together are referred to as the "Services." We believe it is important for you to understand:
What information we collect.
How we use this information.
How we share this information.
Your rights concerning your data.
How to contact us.
How to contact the data regulator.
Other pertinent privacy and data security matters.
Please take the time to carefully read this policy. We recommend regularly checking our privacy page for updates to this policy. In the event of significant changes, we will notify you through the relevant service/product and communicate via available communication channels.
For the Services, KC Gaming Networks Ltd (Bet9ja), a company registered under Nigerian law, is the data controller responsible for your Personal Data. Our address is Tomi’s House, No. 9 Funsho Williams Avenue, Ojuelegba, Surulere, Lagos State, Nigeria. You can contact us at 08099990939.
We have appointed a Data Protection Officer (DPO) who, along with the Compliance Team in the Legal and Compliance Department of KC Gaming Networks Ltd, is responsible for handling data subjects' inquiries regarding their data. You can reach our DPO via email at 'dataprotection@bet9ja.com' or by phone at 01-5158885. If you wish to exercise your rights, please refer to the 'Your Rights' section below.
The term 'Personal Data' in this Privacy Policy refers to any information that directly or indirectly identifies an individual based on the provided data.
We collect Personal Data to provide, personalize, improve, and maintain our Services. The information is used for various purposes, including enabling you to use our Services, processing payments, communicating with you about your Account activity, products, services, and offers, maintaining your Account, displaying content, and enhancing our Services.
The types of information we collect include:
Information you provide: When you open an Account, we collect information such as your name, gender, date of birth, place of birth, postal address, email address, phone number, language, currency, and a valid official document (e.g., passport or ID card) containing your name and photograph. You may also provide additional Personal Data during your use of the Account and Services.
Cookie Collection: We use cookies and other identifiers when you interact with our website and mobile app to enhance your user experience. You can manage your cookie settings in your Web browser, but note that certain site features and Service functionalities may be limited if you choose to disable certain types of cookies.
Information from other sources: We may receive information about you from payment providers or third-party identity verification services and add it to your Account information, in compliance with this Privacy Policy.
Login details: You are required to choose a username and password for your Account, which we securely store. Additionally, we ask you to provide payment methods and details (e.g., bank transfer, credit card) for crediting and withdrawing funds from your Account.
You have access to a wide range of information about your Account and interactions with us, including your Personal Data, which you can view by logging into your Account. You also have the right to access and update your Personal Data at any time if it has changed or become obsolete. If you believe any information we hold is incorrect, please contact our customer services.
We process your Personal Data to operate, provide, and enhance our Services, including:
Setting up and verifying your Account.
Processing payments and managing your Account.
Communicating with you about Account activity, products, services, and offers.
Improving the functionality and performance of our Services.
Recommending features, products, and services tailored to your preferences.
Complying with legal and contractual requirements.
Conducting security reviews to validate your identity and age.
We may also use your Personal Data for advertising purposes, subject to your preferences, and to prevent fraud and abuse to protect our customers and our business.
How We Share This Information
Your Personal Data may be disclosed or transferred to other organizations, subject to appropriate agreements, consent, or legitimate purposes. We only share your information when there is a legal obligation or a legitimate need, and we ensure that adequate safeguards are in place to protect shared data in accordance with data protection regulations.
Making payments: Depending on your payment service provider, you may need to disclose your Personal Data to them. Please refer to your payment provider's privacy policy for information on how they use your data.
Third-party service providers: We engage third-party service providers to perform various functions on our behalf, such as sending emails, analyzing data, processing payments, verifying identity, and providing customer service. These providers have access to the necessary Personal Data to perform their functions and are obligated to process it in accordance with our Privacy Policy.
Advertising and Third-party Analytics providers: We may use third-party analytics providers, like Google, to collect information about how our Services are used and to improve them. These providers use cookies and similar technologies to collect data and report website trends to us.
Business Transfers: In the course of our business development, we may buy or sell other businesses or services. In such transactions, user information, including Personal Data, may be one of the transferred assets, subject to the terms of this Privacy Policy.
It's important to note that our Services may include third-party advertising and links to other websites and apps. We do not provide any personally identifiable user information to advertisers or third-party websites. When accessing external websites through our site, please review the privacy policy of the new website.
You have various rights in relation to your data:
Right of access: You can request a copy of the personal information we hold about you. To do so, please visit our Customer Service Page.
Right of rectification: You can request the correction of any incorrect personal information we process about you.
Right to erasure: You can request the deletion of your personal information when there is no compelling reason to continue processing it. To exercise this right, please email dataprotection@bet9ja.com.
Right to withdraw consent: If we rely on your consent to process your personal information, you can withdraw your consent. This does not affect the lawfulness of processing prior to consent withdrawal.
Right to restrict processing: In certain cases, you can request that we temporarily suspend processing your personal information.
Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format. You can also request the transfer of your data to another party, subject to technical availability.
If you have questions or inquiries about this notice or need further information about your data rights, please contact us at:
Email: dataprotection@bet9ja.com
You can also reach our Data Protection Officer by emailing dataprotectionofficer@bet9ja.com.
If you are dissatisfied with our handling of your personal data, you have the right to file a complaint with the Head of Compliance at KC Gaming Networks Ltd (bet9ja betslip) by emailing legal@bet9ja.com or contacting the Nigerian Data Protection Bureau at info@ndpb.gov.ng.
We prioritize your security and privacy when designing our systems. We employ various security measures, such as Secure Sockets Layer (SSL), Akamai IP/Geo Firewall, and RESTFUL API, to encrypt your data during transmission. We also maintain physical, electronic, and procedural safeguards to protect your personal information.
To further enhance security:
Protect your account and password.
Keep your password and security questions confidential.
Do not share your password with third parties.
If you suspect unauthorized access to your password, change it immediately and contact us.
We retain your Personal Data for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and meet tax and accounting requirements. Even after you close your Account, we may retain your data in accordance with applicable laws.
Our online betting and gaming services are strictly prohibited for individuals under 18 years of age or the legal age of consent for using such services in their jurisdiction. Minors are not allowed to register and play on our site. We verify the age of our customers and collect identification to prevent minors from using our Services.
Our current Privacy Policy applies to all your information until further notice. We may modify this policy as needed and will publish any updates on our website. Your continued use of our Services constitutes your acceptance of these modifications. These changes will not affect your Account registration details unless required by law. We recommend checking the General Terms and Conditions and Privacy Policy for updates regularly.
This Privacy Policy is governed by the laws of Nigeria.
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